FAQ
Frequently Asked Questions
- What does Bold Hive sell?
Bold Hive sells practical home and kitchen products, including kitchen tools, home organization items, cleaning essentials, dining and storage products, and home comfort finds.
- Where do you ship?
We currently ship to customers in the United States.
- Do you offer free shipping?
Yes, we offer free shipping on selected products. Any shipping cost, if applicable, will be shown clearly at checkout before placing your order.
- How long does order processing take?
Orders are usually processed within 1–3 business days after payment is successfully received.
- How long does delivery take?
Estimated delivery time is usually 7–15 business days after order processing. Delivery times may vary depending on the shipping carrier, location, holidays, weather, or other delays outside our control.
- How can I track my order?
When tracking information is available, it may be sent to your email after your order has shipped. Please allow some time for tracking updates to appear.
- Can I change my shipping address after placing an order?
Please contact us as soon as possible at support@boldhive.site. If your order has not been processed or shipped, we will do our best to update the address.
- Can I cancel my order?
Orders can only be cancelled before they are processed or shipped. Once an order has shipped, it cannot be cancelled, but you may request a return after delivery.
- What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, undamaged, and returned in their original packaging. For full details, please review our Return & Refund Policy.
- What should I do if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery at support@boldhive.site. Include your order number and clear photos of the item and packaging so we can review the issue.
- How do refunds work?
Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear.
- Are payments secure?
Yes. Payments are processed through secure third-party payment providers. Bold Hive does not store your full credit card details on our website.
- How can I contact Bold Hive?
You can contact us anytime at:
support@boldhive.site
Our team usually responds within 24–48 hours.