Return & Refund Policy
At Bold Hive, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please contact us and we will do our best to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, undamaged, and in the same condition that you received it. It must also be returned in its original packaging.
To start a return, please contact us at:
support@boldhive.site
Please include your order number, name, email address, and a short reason for the return.
Non-Returnable Items
Some items cannot be returned, including:
Gift cards
Downloadable or digital products
Used or damaged items
Items without original packaging
Personal care or hygiene-related products
Items marked as final sale
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Exchanges
We only replace items if they arrive defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of delivery at:
support@boldhive.site
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide a suitable solution.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Shipping costs are non-refundable. If a refund is approved, the original shipping cost may be deducted from the refund amount.
Order Cancellations
Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery.
Need Help?
For questions about returns, refunds, or exchanges, please contact us at:
support@boldhive.site
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