Refund policy
BOLD HIVE REFUND AND RETURN POLICY
Effective date: 4 August 2026
PLEASE REPLACE ALL TEXT IN SQUARE BRACKETS BEFORE PUBLISHING.
At Bold Hive, we want you to be satisfied with your purchase. This policy explains how cancellations, returns, exchanges and refunds are handled. Nothing in this policy limits your statutory rights under applicable consumer law.
1. Contact details
Store: Bold Hive
Website: https://boldhive.site
Email: khaliuptcl@gmail.com
Business address:Dera ghazi khan Punjab pk
Please do not return an item without contacting us first. Returns sent to an unauthorised address may be delayed or rejected.
2. Your right to cancel an online order
If you are a UK consumer, you generally have 14 days from the day you, or a person nominated by you, receives the goods to tell us that you wish to cancel the order. You then have a further 14 days to return the goods after notifying us.
To exercise this right, email khaliuptcl@gmail.com with your name, order number, the item you wish to return and a clear statement that you are cancelling the order. You do not need to provide a reason.
3. Return condition
You may inspect an item as you would in a physical shop. Returned goods should be sent back with all components, accessories, instructions and, where reasonably possible, the original packaging.
You are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Any lawful deduction will reflect the actual reduction in value.
4. Items that cannot normally be returned for change of mind
The cancellation right may not apply to:
- goods made to your specifications or clearly personalised;
- goods that deteriorate or expire rapidly;
- sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed;
- sealed audio, video or software products once unsealed;
- digital content once supply has begun where you expressly agreed to immediate supply and acknowledged that the cancellation right would be lost; and
- any other item excluded from cancellation rights by applicable law.
This section does not remove your rights where an item is faulty, damaged, unsafe, not as described or otherwise does not conform to the contract.
5. Faulty, damaged, incorrect or missing items
Please inspect your order after delivery. If an item is damaged, faulty, incorrect or incomplete, contact us promptly at khaliuptcl@gmail.com and include your order number, a description of the problem and clear photographs where appropriate.
UK consumers have statutory remedies for goods that are not of satisfactory quality, fit for purpose or as described. Depending on the circumstances and timing, these rights may include rejection and refund, repair, replacement or a price reduction. Reporting a problem after any preferred notification period does not remove your statutory rights.
6. Return shipping costs
For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods unless we state otherwise or failed to tell you about that cost before purchase.
If the goods are faulty, damaged, incorrect or not as described, Bold Hive will cover reasonable return costs or provide an appropriate return method.
We recommend using a tracked service and retaining proof of postage. You remain responsible for the return until it is delivered to us, except where applicable law provides otherwise.
7. Refunds
For a valid cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. Any additional amount paid for premium or expedited delivery is not refundable unless required by law.
We may withhold the refund until we receive the goods back or you provide evidence that you sent them, whichever occurs first. Refunds will be issued without undue delay and no later than 14 days after that point.
Refunds are made to the original payment method unless another method is expressly agreed. Your bank or payment provider may require additional processing time before the funds appear in your account.
8. Exchanges
To request an exchange, contact khaliuptcl@gmail.com. Exchanges depend on stock availability. Where appropriate, we may ask you to return the original item and place a new order.
9. Cancelling before dispatch
If you wish to cancel or change an order before dispatch, contact us immediately. We will try to help, but we cannot guarantee that an order can be changed once processing has started. Your statutory cancellation rights remain unaffected.
10. Contact us
For return or refund questions, contact:
Bold Hive
khaliuptcl@gmail.com