Shipping policy

BOLD HIVE SHIPPING POLICY

Effective date: 4 August 2026

 

PLEASE REPLACE ALL TEXT IN SQUARE BRACKETS BEFORE PUBLISHING.

 

This Shipping Policy explains how Bold Hive processes and delivers orders placed through https://boldhive.site. Delivery options, final charges and current estimates will also be shown at checkout.

 

1. Shipping destinations

 

We currently ship to: united kingdom only.

 

Certain products or addresses may be excluded because of carrier, legal, customs or supplier restrictions. If we cannot ship an order to your address, we will contact you and refund any amount paid for the unavailable delivery.

 

2. Order processing

 

Orders are normally processed within 1 to 3 business days, excluding weekends and public holidays. Orders placed after [INSERT CUT-OFF TIME AND TIME ZONE] may begin processing on the next business day.

 

High order volumes, address verification, fraud checks, personalized items or stock transfers may require additional time. We will contact you if a material delay affects your order.

 

3. Estimated delivery times

 

Estimated delivery after dispatch:

 

- United Kingdom standard delivery: 3 to 7 business days

These are estimates, not guaranteed dates, unless we expressly agree otherwise. In line with applicable UK consumer rules, goods will be delivered without undue delay and normally within 30 days of the contract unless a different timeframe has been agreed with you.

 

4. Shipping charges and free shipping

 

Shipping charges are calculated and displayed at checkout.

 

Free standard shipping applies when:  order £50 OR MORE AFTER DISCOUNTS.

 

Free-shipping promotions may exclude certain destinations, oversized items or products and may be changed for future orders.

 

5. Tracking

 

Where tracking is available, we will send tracking information after dispatch. Tracking may take up to 24 hours to update after the carrier receives the shipment.

 

6. Delivery addresses

 

You are responsible for providing a complete and accurate delivery address. Contact khaliuptcl@gmail.com immediately if you notice an error. We cannot guarantee changes after processing begins.

 

If a parcel is returned because the address was incorrect, incomplete, refused or uncollected, we will contact you. Additional redelivery costs may apply where lawful and where the issue was not caused by us or the carrier.

 

7. Split shipments and fulfilment locations

 

Items in one order may be shipped separately or from different fulfilment locations. If this happens, you may receive more than one tracking number and packages may arrive on different days. You will not be charged additional shipping solely because we split an order after purchase.

 

8. Delays

 

Weather, customs, carrier disruption, public holidays and other events outside reasonable control may affect delivery. If an order is materially delayed, contact us. We remain responsible for meeting our contractual delivery obligations and will provide the remedies required by applicable law.

 

9. Lost, damaged or missing deliveries

 

If tracking shows a parcel as delivered but you cannot find it, check the delivery location, household members, neighbours and any carrier notice, then contact us at khaliuptcl@gmail.com

 

If a parcel is lost, damaged or incomplete, contact us promptly with your order number and any relevant photographs. We will investigate and provide an appropriate replacement, refund or other remedy. Any preferred reporting period does not remove statutory rights.

 

10. International customs, duties and taxes

 

For deliveries outside united kingdom, customs duties, import taxes and handling charges may apply. State clearly which option applies:

 

Customs processing may delay delivery. We are not responsible for delays controlled by customs authorities, but your mandatory consumer rights remain unaffected.

 

11. Pre-orders and backorders

 

Where a product is a pre-order or backorder, the estimated dispatch timeframe will be shown on the product page or communicated to you. If an order contains both available and pre-order items, they may ship together or separately as stated at checkout or in our communications.

 

12. Contact

 

For shipping questions, contact:

 

Bold Hive

khaliuptcl@gmail.com